FREQUENTLY ASKED QUESTIONS
What is your minimum order?
Screen printing has a minimum of 50 pieces with a maximum of 3 colors. Order more though and you get a better deal and options for more colors in your design.
Embroidery has a minimum of 24 pieces for reorders.
Promotional item minimums vary. Please call for more information on a specific item.
What is your turn-around time?
Screen printing is typically 10-14 days, but we try to accommodate rush jobs if possible. Please let us know when you need your order in hands and we will let you know if we can meet your deadline. There are no extra fees for rush jobs.
Embroidery is typically 3 weeks after order and design are approved. Unfortunately, these can’t be rushed.
Promotional item production time varies, typically about 2 weeks after order and design are approved but we will need to confirm that when you pick your specific item.
What if I don’t have a logo or design?
We have an outstanding professional art department and can create a design for you. We can also clean up an existing design and make it print or embroidery ready. We do charge for custom art so having a clear idea of what you want helps speed the process and insures you get just what you imagined.
I already have a design. How do I send it to you?
Please send us a high-resolution vector file. Preferable a .PDF for editing or. EPS.
All text converted to curves.
Note specific Pantone colors if necessary.
Note design size and locations wanted.
Who can place an order?
Anyone can place an order, whether you are an individual, business owner or have purchasing power at your company or organization we would love to hear from you.
What are your payment terms?
All new customers must pay a 50% deposit before orders are started and the balance is due on completion.
Net 10 terms can be applied for and approved on an individual basis. Some companies can qualify for net 30 terms.
Government and schools can issue POs.
We except all major credit cards, debit cards, check or cash.
Can I mix shirt styles and colors?
Yes! You can get different styles, colors, and sizes to make up your total order quantity.
How do I get a quote?
Give us a call 229-872-3202 or email us email@example.com.
We will need to know a few things to give you an accurate quote.
*Do you want screen printing, embroidery, or a promo item?
*How many are you wanting to get?
*What items are you wanting a quote on? (i.e., short sleeve 100% cotton T-shirts and long sleeve performance shirts, etc.)
*Do you have a design, or will we be creating something for you? How many colors do you want in the design?
*If you already have a design, go ahead and email it to us so we can see what it looks like and how many colors are in it.
*Locations to be printed? (i.e., front left chest and full back or just full front, etc.)
*Is there a specific date you need in hands?
What are the steps for placing an order?
Provide us the information needed in “How to get a quote”.
Decide on the style and color of the items you are ordering.
Provide us your size breaks for each wearable item.
We will write up the order and email it to you for Order Approval.
We will need your 50% deposit (if applicable).
Once the order is approved, we will work on your design.
We will email you a proof of the design for approval. You can reply with changes or approve it.
Once the design is approved your order will be put on the production schedule and we will call or email you when it is complete. Be sure and let us know if you want to pick your order up or have it shipped via UPS.
Love your custom items and tell everyone where you got them!